Servicers Home Page

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Welcome to the home page designed for VA affiliated servicers and loan holders.  

Special Notices:

11/22/2005 -

• New Procedure for Interest Rate Reduction Loan & Servicer Status Inquiries using the New WebGIL application located within the Veterans Information Portal.
  Lenders and Servicers will no longer use the GILoan Status Inquiry web site to submit Status Inquiries to use in lieu of a Certificate of Eligibility. VA has now replaced the previous web site with an application called WebGIL located within the Veterans Information Portal http://vip.vba.va.gov. To access this application, each intended user must register as a Lender or Servicer to obtain an individual user ID and password. Current users should already have access and do not need to re-register. This is an instant automated service that will process Status Inquiries within seconds. This service can be used for all VA loans, regardless of the property location or VA office of jurisdiction. If the LIN Search returns information showing the Active loan to be refinanced etc., print the output and use in lieu of a COE.
   
  To access the LIN Search Function:
  Login and click on the WebGIL application listed under the Applications section on the left-hand side of the screen. After the WebGIL application opens, put your cursor over the words ALL USERS, then select Search LIN. If you have any questions, please email the VIP Helpdesk vip@vba.va.gov for assistance.

Servicer Loss Mitigation Program Guide

 Roanoke Loan Service Representatives (LSR) are available to assist you with specific VA-guaranteed loans. Our general phone number is 800-933-5499 and the above link includes the LSR direct extensions as well as the team Senior LSRs and Unit supervisors. It also includes e-mail addresses and facsimile instructions for each employee

Information for Realtors involved with Loan Servicing

• Information on VA Compromise Sales (Adobe Acrobat Required)