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Atlanta Regional Processing Office
Current Performance

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Statistical data for the Atlanta RPO.

This information is about education claims pending as of May 27th, 2003:

Chapter 30 has 797 original claims; 3,152 supplemental claims.
Chapter 32 has 5 original claims; 2 supplemental claims.
Chapter 35 has 406 original claims; 1,098 supplemental claims.
Chapter 1606 has 117 original claims; 688 supplemental claims.
Total: 1,325 original claims; 4,940 supplemental claims.



This information is about the education phone calls during the month of April 2003:

Number of Calls Answered in the Atlanta RPO: 23,322.
Lost Call Rate [caller hung up before talking to a case manager]: 4.7%.
Blocked Call Rate [% of time caller receives busy signal]: 3.9%.



Processing Timeliness.

NOTE: For statistical purposes our average processing time includes those cases which are processed automatically by ECAP [Enrollment Certification Automated Processing], and manually by claims adjudicators.

This information is about the current average processing days for education claims as of January 16th, 2003:

Chapter 30 averages 17 days for an original claim; 11 days for a supplemental claim.
Chapter 32 averages 18 days for an original claim; 16 days for a supplemental claim.
Chapter 35 averages 33 days for an original claim; 14 days for a supplemental claim.
Chapter 1606 averages 18 days for an original claim; 14 days for a supplemental claim.
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