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Buffalo RO and VBA Mission Statements and VBA Core Values
VBA
Mission
The mission of the Veterans Benefits
Administration, in partnership with the Veterans Health
Administration and the National Cemetery System, is to provide
benefits and services to veterans and their families in a
responsive, timely, and compassionate manner in recognition of
their service to the nation.
VBA Vision
Our vision is that the
veterans whom we serve will feel that our nation has kept its
commitment to them; employees will feel that they are both
recognized for their contribution and are part of something
larger than themselves; and taxpayers will feel that we've met
the responsibilities they've entrusted to us. Courage, honesty,
trust, respect, open communication, and accountability will be
reflected in our day to day behavior.
VBA Core
Values
Veterans have earned our respect and are our
reason for being, our common purpose. All our efforts are
directed toward meeting their needs.
We are committed to communicating to our
veterans and employees in a timely, thorough, accurate,
understandable and respectful manner.
We listen to the concerns and views of veterans
and our employees to bring about improvements in benefits and
services, and the climate in which they are provided.
We value understandable business processes
which consistently produce positive results.
We foster an environment that promotes personal
and corporate initiative risk-taking and teamwork.
We are open to change and flexible in our
attitudes.
Respect, integrity, trust and fairness are
hallmarks of all our interactions.
We value a culture where everyone is involved,
accountable, respected and appreciated.
We will perform at the highest level of
competence, always, and take pride in accomplishment.
We are a "can do" organization.
Buffalo
Regional Office Vision
Our vision is to become
the most customer oriented, responsive and compassionate provider of benefits
to veterans and their families through an environment supported by a well
trained and highly respected staff which earns the confidence and trust of the community we serve.
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