| Q: I am unable to access the portal website. What might my problem be? |
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A: vip.vba.va.gov is the web address for the portal. Do not use www. in front of the address. If you want to save this web address as a favorite, wait until you get to the site and in the web address delete everything after gov.” You may then save it as a favorite.
If the portal is an Internet Favorite and the web address is longer than the web site above, you will not be able to access the VA Portal. Get out of the VA web site. Delete your favorites that reference “VIP,” “TAS,” or VA login. Next clear your “history” by selecting “Tools”; select Internet Options; select Clear History; select “Yes”; select “OK”. Then type in the VA Portal web address: vip.vba.va.gov
If you are still unable to get to the portal, we may be experiencing technical difficulties. Please contact our office.
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| Q: I am locked out of the VA Portal. How can I get unlocked? |
| A: Please send an email to vip@vba.va.gov. Include your user name and telephone number and explain your problem. After 3 unsuccessful login attempts you will be locked out and must be unlocked. When locked out you can not change your password. |
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| Q: Every time I try to login to the Portal I get locked out. What am I doing wrong? |
A: There are several possibilities….
1.) You are using the wrong user name. User names are normally your first name followed by your last name with a dot in the middle. (example: john.doe) Use lower case for your user name.
2.) If you have a common name, there may be a number after your last name. Contact the portal help desk at vip@vba.va.gov if you don’t know your user name.
3.) Wrong password: If you are not sure or don’t know your password, do not login, select lost password and put in your user name on the next screen. Within a minute a new password will be emailed to your web address.
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| Q: How do I change my password? |
| A: To change passwords, click on the “change password” button below the login space. Do NOT type anything in the login spaces. New password must be eight characters long with at least 3 types of characters: capital letter; lower case; numeral or special characters. If VIP accepted your changed password, you will receive an on screen confirmation. |
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| Q: I lost my password. How do I retrieve it? |
A: 1.) You receive an error message stating: USER NAME OR EMAIL DOES NOT EXIST
- On the login screen do not type anything on the login screen, just select Lost Password and on the next screen input your user name or email address.
2.)You are a SAR who has switched companies.
- Call the St Paul VA office at (800) 827 0611 extension 5421. They will delete you in TAS and you can then go to the portal User Registration and reregister in VIP under the new company. Your login name and password will not change.
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| Q: How do I change my name and email address in VIP? |
| A: Login to the VIP web site. On the left side of the screen under MY SERVICE/MY INFO you can make changes to your name. This name change option is not available for SARs or appraisers. |
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| Q: How do I order appraisals for more than one branch? |
| A: Change processor office to the corporate office in TAS. When you go to order an appraisal after selecting single properties, you will be shown a choice of branches to select. |
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| Q: I am a Staff Appraisal Reviewer. When I try to order an appraisal, there is no option for “SAR” under “Requester.” |
| A: Call the St Paul VA at (800) 827 0611 extension 5421 and they will check to see if SAR has active status and final LAPP approval. |
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| Q: I am a new SAR and need access to VIP. |
| A: If you have final or temporary final LAPP approval, SAR should register in TAS as a SAR in the Portal (VIP). If you were already registered as a lender, we will need to delete your record in TAS and you will need to reregister in the portal. |
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| Q: I cannot get into the eAppraisal program. What is the problem? |
| A: First, try to reselect eAppraisal from the Portal. If this doesn’t work, restart your computer and try again. If you are still unable to get in, eAppraisal may not be functioning. Contact the portal help desk at vip@vba.va.gov. |
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| Q: I can’t upload an appraisal onto the eAppraisal system. What is wrong? |
| A: First, make sure that pop-up blockers are disabled. Second, you must use Internet Explorer as your web browser to use eAppraisal. If you try to use another browser, you will get an error message saying, “time expired.” Third, if you are an appraiser who covers more than one state, you must be in the state where the property is located. There will be a drop-down menu on the yellow bar that states, “select station.” Make sure you are in the correct state and proceed. |
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| Q: I can’t retrieve an appraisal. What is the problem? |
| A: First, check the status of the case. You will not have access to the appraisal if: a.) the NOV was not issued; b.) the appraisal was ordered as IND and not LAPP; c.) your pop-up blocker is enabled; d.) the appraisal was ordered as LAPP and your company is not the sponsoring lender or LAPP approved. If none of these options apply to your situation, it is possible that e-appraisal is down. You can check the status of eAppraisal by sending an email to vip@vba.va.gov. |
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