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Saint Paul Regional Office
Regional Loan Center

Mortgage Servicers

What’s New?
  • Find updates to the VA Home Loan Program, newly issued circulars, and other information.
Servicing Guide
  • The Servicing Guide contains the servicing, claims, and conveyance policies and procedures applicable to VA loans, as well as a copy of the part of the Code of Federal Regulations dealing with VA loans. (WORD FORMAT)
Servicer's Loss Mitigation Program (SLMP)
  • Direct link to SLMP Handbook. Designed to streamline the processing of compromise sales (short sales) and deeds-in-lieu of foreclosure by empowering loan servicers to approve these alternatives to foreclosure on VA's behalf. (WORD FORMAT)
Appraisal Information
  • VA appraisal information for servicers
Bidding Instructions
  • Items necessary for VA to complete bidding instructions
Acquisition/Claim Requirements
  • Documents required for conveyance to VA and submission of claim
Foreclosure Alternatives/Home Retention Options
  • List of foreclosure alternatives that VA offers
VA Acquired Properties
  • Properties acquired as a result of foreclosure on VA guaranteed home loans
Servicemember Civil Relief Act
  • Active duty and it's effects the veteran’s VA home loan
Release of Liability and Assumptions
  • If you sell your VA guaranteed home or have the loan assumed you may still have liability for any loss to VA, if you do not complete a Release of Liability.
Forms
  • Obtain commonly used VA forms
Previous Year’s Circulars
  • Changes to VA policies and/or procedures
Frequently Asked Questions (FAQs)
  • Common questions asked by servicers
RLC Memorandums
  • Memorandums issued by the St. Paul Regional Office
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