• “Proposed or Under Construction,”
• “New Construction” requiring a 1-year VA builder’s warranty, or
• “Existing Construction with alterations, improvements, or repairs” subject to VA fee inspections.

• Be in writing from an individual homeowner, and
• Include an itemized list of the complaint items.

Note: Maintenance items are the responsibility of the homeowner. For instance:

• Maintenance of drainage-related items such as drain tile, sump pump, etc.
• Periodic inspections and cleaning of individual septic systems, eaves, and downspouts.
• Periodic servicing of mechanical equipment. This would include your water heater, furnace, air conditioner, etc.
• Normal protective measures to prevent accelerated deterioration of material. This might include paint, deck stain, siding, etc.
• Repairs or hairline cracks attributable to normal curing or settlement or slight cracks in your driveway, sidewalk or basement not caused by faulty construction, would not be covered.

Exception: VA will recognize complaints received after the above time limit if there is an indication of an accelerated deterioration of soundness or material failure in advance of normal life expectancy.