United States Department of Veterans Affairs
United States Department of Veterans Affairs

Cleveland Regional Loan Center

Servicing

 

LOAN ADMINISTRATION

Servicers and others may use our Loan Administration Contacts Page to get the most recent Loan Administration employee phone listings. That page also has usable e-mail links and case assignment designations for VA Cleveland Loan Administration employees.

Loan Administration monitors and evaluates the servicing of guaranteed loans by holders and servicers utilizing output from the Loan Service and Claims System to assure timely efforts are made to service and, as applicable, terminate loans determined insoluble.

The section also performs supplemental servicing to help veterans in default retain their homes or to assist veterans with alternatives to foreclosure. Such alternatives include forbearance programs or loan modifications when practicable, deeds in lieu of foreclosure, refunding of loans, or sale of the property with compromise agreements, if indicated. See Foreclosure Alternatives.

Authorizes partial releases of security and processes retroactive releases of liability.

Reviews, adjusts as necessary, and authorizes payment of claims under guaranty to loan holders on liquidated cases. See Claim Requirements (PDF).

Close liaison with Regional Counsel, Finance Personnel, holders and servicers, and fee attorneys is maintained.

Read about the Extract of Circular 26-90-32, dated August 23, 1990 which discusses the Soldiers and Sailors Civil Relief Act of 1940 , as amended 10/94

 

 

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Contact the Cleveland Regional Loan Center:
1(800)729-5772
Benefits email: vahomesite@vba.va.gov
Cleveland Webmaster email: cleveland.query@vba.va.gov