Portal Frequently Asked Questions
Q: My Password/Account is locked. How do I unlock it?
A: The system is supposed to unlock a user’s account after 15 minutes. Then the user is given one more chance to access the account correctly. However, in some cases, this does not happen and the user needs to contact our VIP Help Desk at VIP@vba.va.gov.
Q: Where can I get a new password?
A: A new default password can be obtained by typing in the user name and then clicking on “Lost Password” (underneath the password box). On the next screen, input the user name again and click on “Submit”. The system will then tell the user a new password is being emailed to them.
Q: What if the system shows the wrong email address for the user?
A: The user needs to change this information on the Portal Home Page. This can be changed under “My Services”, then “My Info”.
Q: What if the new password that was emailed to me does not work?
A: If the user is locked out of the system, requesting a new password will not unlock their account. The user needs to contact our VIP Help Desk at VIP@vba.va.gov.
Q: What do I do when my account keeps locking up, even after I have unlocked it?
A: Make sure the user name is correct and there is a period between the first and last name of the user. Example: Jane Doe’s user name would be JANE.DOE. In addition, make sure the correct password is being input properly, as passwords are case sensitive. If the account keeps locking up, this means inappropriate information in being input. If you continue to experience trouble contact our VIP Help Desk at VIP@vba.va.gov.
Q: How do I register for this system?
A: At the website, http://vip.vba.va.gov, you need to click on “User Registration” then follow the directions on the screens. Upon completion, the system will give you a user name and password. Remember these are case sensitive. Step by step instructions can be found at http://www.vba.va.gov/ro/denver/loan/portal.htm.
Q: What is my PIN number?
A: The PIN number is the last 4 digits of the VA lender ID number. The VA lender ID number provided to lenders is an 11 digit number. For the portal system we utilize the 1st 10 digits and ignore the 11th digit. The PIN number will be the last 4 digits of the 10 digit number.
Q: When I try to access TAS or e-Appraisal I receive the message,“page cannot be displayed”. Why is this happening?
A: This is an internet error message that means the site is not available at this time.