The Loan Guaranty Division is responsible for the administration of the VA’s Home Loan Benefit Program and for the Native American Direct Loan Program in the Pacific. The Division is also responsible for the administration of the guaranteed loan program. For veterans with sufficient eligible service, the government will guarantee a participating lender that a loan secured by a mortgage on the home will be repaid by the veteran in a timely manner. The division performs four unique functions in the administration of the program. These functions are Construction and Valuation, Loan Processing, Loan Service and Property Management.
QUESTIONS ABOUT |
WHO TO CONTACT |
| Appraisals, TAS, Value Determination, Property Requirements, Condominium Issues, Reconsideration of Value, LAPP | Roxanne Kimm-Yanagi, Appraiser |
| Specially Adaptive Housing | Ray Chang, SAH Agent |
| Loan Processing, Underwriting, ACE, webLGY, Eligibility for the Home Loan Program, Lender/Agent ID Numbers, Native American Direct Loan Program | Susan Kanehailua, Loan Specialist Phone: (808) 433-0480 Gaylene Matsuura, Loan Specialist Phone: (808) 433-0483 Email: LGY.VBAHON@VA.GOV |
| Loan Servicing | Sandy Luke, Loan Servicer |
Helpful Links
VA HOMELOANS
VA SPECIALLY ADAPTIVE HOUSING
Native American Direct Loan
Loan Production
Loan Servicing
VA Homes for Sale
Information on the Home Loan Program
Fact Sheet on VA Guaranteed Loans
Frequently Asked Questions About the VA Home Loan Program