United States Department of Veterans Affairs

The Loan Guaranty Division is responsible for the administration of the VA’s Home Loan Benefit Program and for the Native American Direct Loan Program in the Pacific. The Division is also responsible for the administration of the guaranteed loan program.  For veterans with sufficient eligible service, the government will guarantee a participating lender that a loan secured by a mortgage on the home will be repaid by the veteran in a timely manner.  The division performs four unique functions in the administration of the program.  These functions are Construction and Valuation, Loan Processing, Loan Service and Property Management.

QUESTIONS ABOUT
WHO TO CONTACT
Appraisals, TAS, Value Determination, Property Requirements, Condominium Issues, Reconsideration of Value, LAPP

Roxanne Kimm-Yanagi, Staff Appraiser
Phone: (808) 433-0484
Email: APPRAISALS.VBAHON@VA.GOV

Specially Adaptive Housing
 
 
 

Darryl Oshiro, SAH Agent
Phone: (808) 433-0485
Email: SAH.VBAHON@VA.GOV

Loan Processing, Underwriting, ACE, webLGY, Eligibility for the Home Loan Program, Lender/Agent ID Numbers, Native American Direct Loan Program
 
 

David Saito, Loan Specialist
Phone: (808) 433-0480
Cherie Castanares, Loan Specialist
Phone: (808) 433-0483
Email: LGY.VBAHON@VA.GOV

Loan Servicing
 
 
 

Susan Kanehailua, Loan Servicer
Phone: (808) 433-0486
Email: LGY.VBAHON@VA.GOV


Helpful Links
VA HOMELOANS
VA SPECIALLY ADAPTIVE HOUSING
Native American Direct Loan
Loan Servicing
VA Homes for Sale
Fact Sheet on VA Guaranteed Loans
Frequently Asked Questions About the VA Home Loan Program