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The VSC is responsible for the timely and accurate delivery of benefits and services to all beneficiaries within the Honolulu Regional Office jurisdiction, i.e., the Hawaiian Islands, the U.S. Territories of American Samoa, Guam, Saipan and the Mariana Islands. The VSC is comprised of a Rating Board unit, a File Bank unit, an Authorization unit, a Fiduciary unit, a Decision Review appeals activity, and a Veterans Assistance benefit counseling unit.
The Rating Board is responsible for determining the onset and aggravation of disabilities during military service, the degree of disablement and basic entitlement to special benefits such as adaptive housing and automobile allowances. The Authorization Unit is primarily responsible for the authorization of monetary disability, death and education benefits to VA beneficiaries. They also resolve dependency issues, character of discharge determinations and clothing allowances. The Decision Review activity processes appeals to claimant rating decisions.
The Veterans Assistance unit is comprised of Veterans Service Representatives (VSRs) who deliver, with a sense of respect and compassion, those benefits that the law has made available to veterans, their dependents and survivors. VSRs are responsible for direct contact with the public on nearly all VA matters, including advice, counsel, assistance in the preparation of applications for VA benefits, and resolution of inquiries concerning these benefits, development of community resources, outreach to minority veterans, homeless veterans, women and Ex-POW veterans, various veteran groups, and providing transition services to military installations. The Fiduciary unit is responsible for administering the estates of incompetent beneficiaries and processing GI Bill work study applications.
VSC Itinerant Visit Schedule
For easy access to the VSC, the following numbers are available:
Mailing Address:
VBA Honolulu Regional Office
P. O. Box 29040
Honolulu, HI 96820-1440
Fax: (808) 433-0577 or (808) 433-0381
From State of Hawaii, Guam, and CNMI (Saipan, Rota, Tinian)
800-827-1000
Guam Benefits Office:
222 Chalan Santo Papa Street Suite 202
Hagatna, Guam 96910
Phone: (671) 472-7217
Fax: (671) 472-7221
From American Samoa, dial toll free: 877-899-4400
VA Home Page www.va.gov
For email inquiries: Ask a Question
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