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Loan Originiation Contact Page

Our General Directory number, 1-888-232-2571 will connect you to the Houston Regional Loan Center. Please use the extensions below to direct your call within the RLC telephone system.

General VA loan Inquiries
For questions concerning eligibility, credit underwriting, or general questions about the VA loan program, dial 888-232-2571 then press 1. You can also contact us by e-mail at houstonlgy@va.gov.

Release of liability questions
For questions concerning release of liabilty, contact Regina Caldwell at extention 1737 or by e-mail at Regina.Caldwell@va.gov.

Lender Inquiries
If you are a lender, and have questions concerning your lender number or obtaining a lender number, contact Sheila Zebedeo at extention 1742 or by e-mail at Shiela Zebedeo@va.gov.

Team Leaders

Name Extension E-mail Area of Responsibility
Sheila Zebedeo 1742 sheila.zebedeo@va.gov VA Funding Fees,
Lender Training
Sid Ohlhausen 1790 sid.ohlhausen@va.gov Quality Reviews
Regina Caldwell 1737 regina.caldwell@va.gov Eligibility, LGC's, Indebtedness Letters, and General VA Loan Information (Fax - 713-383-1845)

Management

Name Extension E-mail Title
Karl Pack 1728 karl.pack@va.gov Loan Production Officer
George King 1743 george.king@va.gov Assistant Loan Production Officer


If you are having problems with your payments or foresee having problems, please see our telephone list for Loan Servicing.

If you have questions regarding a VA appraisal or specially adapted housing case, please see our telephone list for Construction and Valuation.


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