United States Department of Veterans Affairs

Guides for Servicers:



VALERI Servicing Guide

Servicing Guide

 


  • Servicers and others may use our Loan Administration Contacts Page to get the most recent Loan Administration employee phone listings. That page also has usable e-mail links and case assignment designations for Houston Loan Administration employees.
    Below are commonly used links for Servicers of VA Loans.
     

Useful Links

Veteran Information Portal:

Lenders and Servicers will no longer use the GILoan Status Inquiry web site to submit Status Inquiries to use in lieu of a Certificate of Eligibility. VA has now replaced the previous web site with an application called WebGIL located within the Veterans Information Portal http://vip.vba.va.gov. To access this application, each intended user must register as a Lender or Servicer to obtain an individual user ID and password. Current users should already have access and do not need to re-register. This is an instant automated service that will process Status Inquiries within seconds. This service can be used for all VA loans, regardless of the property location or VA office of jurisdiction. If the LIN Search returns information showing the Active loan to be refinanced etc., print the output and use in lieu of a COE.

Soldiers and Sailors Civil Relief Act of 1940:

If you're a reserve component service member called to active duty, you're protected by a law that can save you some legal problems and possibly some money as well.

Current Bulletins:

Current Bulletins from the Houston Regional Loan Center

Local Forms