United States Department of Veterans Affairs

MANCHESTER RO REGIONAL LOAN CENTER

The VA Home Loan Guaranty Program is a benefit for eligible veterans, active duty personnel, Reserve members and National Guard personnel to assist them with purchasing and retaining a home.

Please note the new loan limits for single family homes have been released and may be found at www.homeloans.va.gov/ls.htm, look for the 2009 VA County Loan Limits link.

Additionally, Circular 26-08-12 addresses recent increases in the Specially Adapted Housing Program. To access this and all national Circulars, click here www.homeloans.va.gov.

How do we serve our veterans?

Loan Guaranty consists of three program areas:

  • Loan Administration (commonly known as Loan Service and Claims) handles questions from veterans who have an existing VA loan that is behind in the mortgage loan payments. Lenders may also call this department for informaton concerning bidding instructions, short sales, VA discharges, deeds for old installment contracts or the status of a claim.
  • Loan Production handles questions on eligibility, processing of loans, credit standards/underwriting, quarantees and assumptions.
  • Valuation (formerly known as C&V, commonly known as the Appraisal Department) handles all questions concerning what properties VA would accept; i.e., construction requirements, condo approval, appraisal issues, use of/logging into TAS, and water and/or pest inspections.

    What areas do we cover?

    Loan Guaranty covers the six New England states of Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island and Vermont as well as the entire State of New York.


    Office Hours: 7:30 AM to 4:00 PM

    Telephones: 800-827-6311 for Loan Production/Valuation (origination)

    or

    800-827-0336 for Loan Administration (servicing)

    Please Note:   VA's e-mail addresses have changed!  If you previously saved our addresses as a favorite, please check your address book to ensure VA is listed correctly (we dropped "vba" from the address.)   We will not receive any e-mail sent to the old address.  Please note the following changes:

  • Loan Production:    nh_lp@va.gov
  • Valuation:    nh_appr@va.gov
  • Loan Administration:   nh_la@va.gov


    Directions to the Regional Office