LOAN ADMINISTRATION
Loan Administration is under the supervision of the Cleveland Regional Office Regional Loan Center.If you need additional information, please contact the Cleveland Regional Loan Center at http://www.vba.va.gov/ro/cleveland/index1.htm.
No, if something occurs that will affect your mortgage payments, you can contact VA immediately. VA will advise you which program would be of the best benefit based on your situation.
Your military experience has earned you the option of participating in VA's Home Loan Guaranty Program. Your lending institution is "guaranteed" to receive a certain percentage of your original loan amount should a foreclosure or an alternative to foreclosure occur. The guaranty will not prevent a mortgage holder from foreclosing on your property.
Who do I contact?
If you need assistance or have any questions you may e-mail Loan Administration at any time or call 1-800-827-0336. Our office hours are from 7:30 a.m. to 4:00 p.m., Monday through Friday. Please try and have your loan number handy when contacting VA.
You can refer to your Certificate of Eligibility or correspondence you received from VA. If you cannot find your loan number, have the social security number of the original veteran when you contact us.