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Oakland
Regional Office Workload Statistics and Status
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Oakland
Regional Office Workload Statistics and Status
Updated: April 14,
2008
CALL
WAITING INFORMATION FOR CALLS to (800) 827-1000:
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Average wait
time to speak to a Veterans Service Representative is:
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18 seconds
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Please
note: During
peak times (the first workday of each week and the first week of each
month) wait times may be significantly longer.
CLAIMS
PROCESSING INFORMATION:
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The number of
claims currently being processed by Oakland RO that require a rating
decision (Oakland RO’s Rating Inventory) is:
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14,617
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How old is
the average claim requiring a rating decision?
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20.4
weeks
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How many
rating claims are older than six months?
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4,509
30.8%
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How many
(non-rating) claims such as dependency, apportionment or other
non-rating claims are currently being processed?
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4,050
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The average
length of time it takes to process a dependency, apportionment or other
non-rating decision claim is:
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19.5 weeks
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APPEALS
PROCESSING INFORMATION:
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How many
Notices of Disagreement are currently pending at Oakland?
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2,054
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How old is
the average Notice of Disagreement?
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24.4
weeks
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How many
Appeals (claims where Oakland has received a VA Form 9) are currently
pending at Oakland?
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1,711
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Many Appeal cases
are completed within one year.
However, if the appeal is complicated,
requires evidence that takes a long time to obtain, or additional
claims are filed during the appeal, etc. it can take several years for
the Regional Office to complete.
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| Reviewed/Updated Date: April 14, 2008 |
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