VETERANS BENEFITS ADMINISTRATION

VBA Mission

The mission of the Veterans Benefits Administration, in partnership with the Veterans Health Administration and the National Cemetery System, is to provide benefits and services to veterans and their families in a responsive, timely, and compassionate manner in recognition of their service to the nation.

VBA Vision

Our vision is that the veterans whom we serve will feel that our nation has kept its commitment to them; employees will feel that they are both recognized for their contribution and are part of something larger than themselves; and taxpayers will feel that we've met the responsibilities they've entrusted to us. Courage, honesty, trust, respect, open communication, and accountability will be reflected in our day to day behavior.

VBA Core Values

Veterans have earned our respect and are our reason for being, our common purpose. All our efforts are directed toward meeting their needs.

We are committed to communicating to our veterans and employees in a timely, thorough, accurate, understandable and respectful manner.

We listen to the concerns and views of veterans and our employees to bring about improvements in benefits and services, and the climate in which they are provided.

We value understandable business processes which consistently produce positive results.

We foster an environment that promotes personal and corporate initiative risk-taking and teamwork.

We are open to change and flexible in our attitudes.

Respect, integrity, trust and fairness are hallmarks of all our interactions.

We value a culture where everyone is involved, accountable, respected and appreciated.

We will perform at the highest level of competence, always, and take pride in accomplishment.

We are a "can do" organization.

VA Regional Office Vision

We will be the best Regional Office in VBA by:

1. Delivering benefits in an accurate, timely and compassionate manner.

2. Treating all customers and each other with compassion and respect to include providing personalized service to each individual.

3. Recognizing that employees are the Regional Office's most important resource and treating them with courtesy and respect.

4. Effectively communicating throughout our organization, with our customers, and with our stakeholders to include our vision, goals and objectives.

5. Managing the Regional Office in the most efficient manner to ensure flexibility and minimize costs.

6. Aggressively seeking out new challenges and innovative ways of doing business with success.