Philadelphia VA Regional Office & Insurance Center (VAROIC)
The VAROIC is a special place to work. We are the largest Veterans Benefits Administration (VBA) field station, having experienced a tremendous growth in staffing levels because of the arrival of new missions. Our employee population has grown since May 2007 from about 900 to 1,400. The VAROIC is home to three Nationwide Call Centers, a Pension Management Center with jurisdiction over 21 Regional Offices, a Veterans Service Center, one of three VA Information Technology Centers, and the Memorial Service Network Region 1 area office of the National Cemetery Administration. The VAROIC also houses the Insurance Center, responsible for $1.3 trillion in insurance coverage for nearly 4 million service members and veterans and 3.1 million spouses and children.We are proud to be in the forefront of office automation, utilizing computer systems for claims processing, document imaging and paperless workflow and we serve as a development site for VA's newest innovations in information processing. The VAROIC is also a recipient of the President's Council on Management Improvement Award for Management Excellence, and the office is also a two-time recipient of VA's highest award, the Robert W. Carey Performance Excellence Award.
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Learn more about Federal Employee Benefits on the Office of Personnel Management web site.
Veterans Service Representative
As a Veterans Service Representative you will be a decision-maker, playing a pivotal role in fulfilling America's commitment to those who have stood in harm's way to defend the freedoms we cherish. Your decision-making responsibilities will involve learning and applying laws that provide the most comprehensive package of benefits and services to veterans and their survivors in the world. Those decisions directly translate to a claimant's access to disability payments, education, and vocational rehabilitation opportunities. In addition, your decisions impact on the health care and financial assistance for surviving spouses and children. You will be joining a workforce striving to work accurately, compassionately, and thoroughly to help veterans receive the benefits they are entitled to and deserving of. Follow this link for more information about the VSR position.
Legal Administrative Specialist (Contact Representative)
As a Legal Administrative Specialist you will counsel Veterans, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with Veterans. VA programs include, but are not limited to, compensation, pension, home loan eligibility, education, health care, life insurance, burial benefits, and vocational rehabilitation services. You will explain the types of documents necessary to facilitate timely processing of claims and provide assistance in obtaining and completing documents and forms in accordance with the type of claim being submitted. Legal Administrative Specialist’s are communicators who explain decisions and provide the reasons for the decisions made by VA. You will also explain the claims’ appeal process when applicable. Follow this link for more information about the Legal Administrative Specialist position.
Insurance SpecialistInsurance Specialists provide high quality call center customer service to our nation’s Veterans. Problem-solving and customer-focused skills are critical to convey information and respond to inquiries regarding VA life insurance policies. This position is approximately 75% telephone work and 25% follow-up or maintenance actions. Training will last six months as the body of knowledge regarding VA life insurance is highly technical. Insurance Specialists provide information and respond to inquiries about dividend status, reductions, conversions to new insurance, reinstatements, total and permanent disability, disability waivers, matured endowments, cash surrenders, and loan values. It is a unique position which provides the opportunity to communicate directly with Veterans and their families. Follow this link for more information about the Insurance Specialist position.