United States Department of Veterans Affairs
VA Claims Transformation Plan

Breaking the Back of the Backlog:
Transformation Plan Aims for 2015 Claims Goal

The Veterans Benefits Administration (VBA) has engaged its employees and stakeholders to try new approaches to claims processing. Amid growing workload, VBA's Claims Transformation Plan outlines ambitious initiatives to meet Secretary Shinseki's 2015 goal to eliminate all claims pending more than 125 days while increasing rating quality to 98 percent.

More than three dozen initiatives have been launched, building upon selected winning field submissions from the Innovation Competition announced by President Obama in August 2009. We took the best ideas from our front-line staff, managers and directors to try new approaches to "break the back of the backlog."

VA plaquePittsburgh Regional Office Pilot Innovations

Secretary Eric K. Shinseki visits the Pittsburgh VA Regional Office, which is experimenting with several process design innovations.

Left to right: Pittsburgh VARO's Amy Stewart, Secretary Shinseki, veteran James Harper and DAV representative Scott Hope. Read Full Story...

Transformation Plan

About the Plan
The Claims Transformation Plan attacks the backlog in three steps: building momentum through a bold first phase, with key initiatives disseminated rapidly; a second phase redesigning core operations; and finally, the deployment of radically improved technology. Read More...